Huduma Kenya is a ‘one stop shop’ approach in reforming service delivery in Kenya. Huduma Kenya involves amalgamating related services within one building, possibly on the same floor, effectively making it possible for service seekers to access it conveniently.
This means that you will be able to get birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstracts… and many other services in one place.
Among the changes to be introduced in the public service include introduction of one stop Huduma Service Centres to provide customer services to citizens from a single location, online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel Huduma payment gateway to facilitate ease of payment for government services.
Where to find Huduma Centres in Kenya
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- Nairobi – GPO, City Square- Haile Sellasie Avenue, Makadara
- Machakos – GPO Machakos
- Nakuru – GPO Nakuru
- Eldoret – GPO Eldoret
- Kakamega – GPO Kakamega
- Kisumu – Former PC office
- Nyeri – Provincial Headquarters
- Embu – GPO Embu
- Mombasa – GPO Mombasa
- ELDORET – GPO Eldoret
- KAKAMEGA – o GPO Kakamega
- KISUMU – Former PC Office
- NYERI – Provincial Headquarters
- EMBU – GPO Embu
- MOMBASA – GPO Mombasa
- KAJIADO – GPO Kajiado
- KISII – GPO Kisii
- MERU – GPO Meru
- WAJIR – GPO Wajir
- SIAYA – GPO Siaya
- BUNGOMA – GPO Bungoma
- ISIOLO – GPO Isiolo
Services offered at Huduma Centres in Kenya
- Renewal of Drivers licenses and Status check
- Duplicate National Identity Card
- NHIF Registration and Claims
- NHIF Member Statements and accredited Institutions
- Assessment and Payment of Stamp Duty – Lands
- Nairobi City Single Business Permit
- Issuance of Seasonal NCC tickets
- Search and Registration of Business Names
- Registration of Welfare Groups
- PPOA Filing reviews and /or addressing complaints in procurement and disposal
- Student Loan Application – HELB
- Student Loan Repayment Services – HELB
- NSSF Registration
- NSSF Member Statements and Benefits
- Reporting Corruption – EACC
- EACC Clearance Certificate
- Status of Pension Claims
- Kenya Police Abstract
- Community Policing- NyumbaKumi
- Public Complaints through the Commission on Administrative Justice – Ombudsman
Huduma Kenya – Contacts and Website
The Huduma Kenya programme is co-ordinated by the Ministry for Devolution and Planning through the Huduma Kenya Secretariat. For more information, get in touch with the Huduma Kenya Secretariat through the contacts below.
Website: www.hudumakenya.go.ke
Email: [email protected]
Tel: +254 020 2227411
Or you can get in touch through social:
Twitter: @hudumakenya
Facebook: /hudumakenya